Money Back Guarantee |

Money Back Guarantee

1. Overview

At The Rock Dam, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, our Money-Back Guarantee provides you with a hassle-free way to return the product and receive a full refund.

2. Eligibility for Money-Back Guarantee

• Usage: The Rock Dam can be returned even after use, as long as it remains in good working condition without excessive wear or damage due to misuse.

• Timeframe: You are eligible for a full refund within 60 days of purchase.

• Proof of Purchase: A receipt or proof of purchase is required to process your refund.

3. Condition Guidelines

To qualify for a full refund:

• The product should show only normal wear and remain fully functional.

• Excessive wear, modifications, or signs of misuse (e.g., structural damage from improper use) may disqualify the product from a full refund.

• Original packaging is preferred but not required if the product is otherwise in acceptable condition.

4. Full Refund Process

Once we receive and inspect the returned Rock Dam, we will notify you of the approval or rejection of your refund based on the product’s condition.

• Approved Refunds: Approved returns will be processed within 30 days, with a credit applied to your original payment method.

5. Exchanges

If you received a damaged or defective Rock Dam, we will gladly exchange it. Please

6. Return Shipping

• Shipping Costs: Customers are responsible for paying return shipping costs unless the item was received damaged or defective.

• Non-Refundable Shipping Costs: Initial shipping fees are non-refundable.

7. Contact Us

For questions or assistance with your return under our Money-Back Guarantee, please reach out to us at walter@truelinemfg.ca or +1-403-588-8113.